Shipping and Returns Policy
Do you live nearby? Then you have the option to choose a pick-up order. After payment, your order is immediately ready for collection. Please note that opening hours may vary from week to week. Check the opening hours to avoid standing in front of a closed door.
All our packages are sent via Bpost.
The prices stated do not include shipping costs. The shipping costs are:
- €7.50 standard shipping costs
- €5.50 from €75
- Free shipping from €100
We do our best to deliver the order to you as soon as possible. Orders are delivered every Tuesday, Wednesday and Friday. If we are unable to meet the delivery deadline due to unforeseen circumstances, we will keep you informed as soon as possible.
As soon as your package has been shipped, you will receive a track & trace code by email so that you can track the status of your package yourself. Please note that there may be some delays at Bpost during busy periods.
If your order has not arrived after 10 working days, something has probably gone wrong. Please feel free to contact us at email@example.com so that we can find out what went wrong and how we can put it right.
You can pay for your order in different ways. We offer the following payment methods:
Since these are cosmetic products, your product can only be returned under certain conditions.
The product must:
- be in original condition.
- be unopened.
- be undamaged.
If this is the case, you can return your package within 30 working days. Please note, after 30 working days we can no longer reimburse your package. Please inform us by email about your return shipment, stating your order number + reason for return. ( firstname.lastname@example.org)
Returns are at your own expense unless it concerns an incorrect or damaged delivery. Take your package to a nearby postal point and keep your proof of delivery. This way we can both stay informed about the status of the package and avoid misunderstandings. As soon as we have received your package, the amount will be refunded to the account you used to pay.
You can return to the following address:
- Curl Studio - Nya Mattheessens
- Volmolenlaan 6 (bus 002)
- 3000 Leuven